2020/05/21 : we have made an important announcement regarding the storage of orders. Please check it here : https://www.biginjap.com/en/content/23-about-the-storage-of-orders
2020/05/07 : we are kindly reminding our customers that postal transit all over the world is severely delayed, even when available. We have NO further information than what is displayed on the tracking website. We would therefore appreciate not receiving inquiries about this issue as we cannot provide more detailed information. Thank you for your understanding.
2020/04/01 (updated 04/23) : temporary supension of postal services to a large number of countries. Please check our dedicated page : https://www.biginjap.com/en/content/22-temporary-suspension-of-postal-service
About communication issues for certain email addresses : please note that we have been encountering permanent issues with email addresses with the following domain names : prodigy.net, freenet.de, qq.com, mchsi.com, earthlink.net, afrihost.co.za, att.net, sbcglobal.net, pacbell.net, bellsouth.net, bt.com. If you wish to place orders on BIG IN JAPAN, please do not use an address with those domain names as most of our messages will probably be rejected. Thank you for your understanding.