2020/04/01 (updated 10/08) : temporary supension of postal services to a large number of countries. Please check our dedicated page : https://www.biginjap.com/en/content/22-temporary-suspension-of-postal-service
2020/08/18 : Japan Post has updated size and weight restrictions for some countries. Please check our updated page. Countries that have been modified are in bold. https://www.biginjap.com/en/content/1-delivery
About communication issues for certain email addresses : please note that we have been encountering permanent issues with email addresses with the following domain names : prodigy.net, freenet.de, qq.com, mchsi.com, earthlink.net, afrihost.co.za, att.net, sbcglobal.net, pacbell.net, bellsouth.net, bt.com. If you wish to place orders on BIG IN JAPAN, please do not use an address with those domain names as most of our messages will probably be rejected. Thank you for your understanding.