2020/03/26 : due to the coronavirus crisis, international mail is experiencing major delays. The updated list of impacted countries can be checked here : https://www.post.japanpost.jp/int/information/2020/0319_01_en.html
About communication issues for certain email addresses : please note that we have been encountering permanent issues with email addresses with the following domain names : prodigy.net, freenet.de, qq.com, mchsi.com, earthlink.net, afrihost.co.za, att.net, sbcglobal.net, pacbell.net, bellsouth.net, bt.com. If you wish to place orders on BIG IN JAPAN, please do not use an address with those domain names as most of our messages will probably be rejected. Thank you for your understanding.